How can I view uploaded documents and their status? Why was my uploaded document rejected?

Once uploaded, your document will be verified by us. This process should take no longer than 3 working days. If the document is approved, points will be credited to your Yara Rewards account. We'll keep you updated on the status of your document via email.

Please note the requirements to ensure approval of your uploaded document:

• Yara Rewards is for farmers only. Distributors, merchants and similar entities aren't eligible to earn points and any documents uploaded will be rejected.
• Valid proof of purchase are delivery notes and your BigBags. Invoices aren't accepted as proof of purchase.
• The supported file formats for document uploads are PDF, JPG, or PNG.
• The delivery date must not be more than 6 months in the past.
• The document number and the distributor must be legible.
• It must be clearly recognisable that it's a Yara product and in what quantity it was purchased.
• The document should state whether the goods are BigBags or loose goods.

View all uploaded documents and their status in YaraPlus as follows:

1. Web: Click Documents in the left navigation bar on the Rewards homepage. / Mobile: Click Documents in the menu bar on the Rewards homepage.
2. View all your uploaded documents in the table, including the upload date, file name, document ID, and their current status.
3. Click the status of a document to view the uploaded files and more information.
   • Pending: The document is being reviewed. This should take no longer than 3 working days.
   • Approved: The document was successfully verified and points credited to your Yara Rewards account.
   • Rejected: We couldn't verify the document because it didn't fulfil at least one of the above requirements. Please take another picture of the document and upload it again. If the document still gets rejected, please contact our support team and provide the files you're trying to upload.